Cancellation & Payment Policy

We created our clinic to treat our patients fairly, efficiently and in the nicest environment possible. As you can appreciate we only have a finite number of appointments, treatments and procedures available every day and a high level of demand.

Therefore, we unfortunately have to take cancellations seriously. Every cancellation means another patient doesn’t get access to the healthcare and clinical team that they require. It also has a direct impact on our fixed costs.

Going forward all payments for treatment must be made and received 7 days in advance of your appointment. This can be done by bank transfer or by calling us to make a card payment. We will continue to accept cash payments but they will also have to be made 7 days in advance.

Any appointment cancellations must be made two working days before your scheduled appointment (i.e. Thursday for a Monday appointment) to avoid incurring a charge of up to the full cost of the consultation or treatment.

If you do not advise us of any cancellation within the above timeframes, you will not receive a refund and will not be able to use any payments already made towards a new appointment.

The only exception to this cancellation policy is if you are hospitalised in an emergency.

Please also consult our terms and conditions.